Refund & Replacement Policy

Last updated: 2026. This page is provided as general information for PVAPulse customers and does not constitute legal advice.

48-hour replacement window

If an account fails to log in, is banned on arrival, or does not match the package description, message us within 48 hours of delivery with the order details and we will replace it at no extra cost.

What isn't covered

Restrictions or bans that occur after normal use has begun, or that result from usage inconsistent with the platform's terms of service, fall outside the replacement window.

How to request a replacement

Contact us on Telegram, WhatsApp, or email with your order date, platform, and package name. Most replacement requests are resolved the same day.

Refunds

Because accounts are provisioned per order, refunds are considered on a case-by-case basis when a replacement isn't possible — reach out and we'll work with you directly.